Refund and cancellation policy

Last updated 29 October 2026

Aeyho's plans are monthly subscriptions, paid in advance, and top-ups are one-time purchases of credits. You can cancel a plan any time, and we don't charge you again after you cancel. The full terms also apply.

Cancelling

• Cancel from the app: in “Credits and plan”, “Manage subscription” opens your billing portal at our payment partner, the merchant of record.
• You keep your plan and its monthly credits until the end of the month you've paid for. After that nothing new is researched, made or posted with monthly credits, and your brands and reels stay in your account until you delete them. Top-up credits you still have keep working until they expire, 12 months after you bought them.

Refunds

A month that has started isn't refunded, in full or in part, including when you cancel partway through or don't use all your credits. Top-ups aren't refunded, and unused credits, monthly or top-up, aren't refunded or exchanged for money. When something Aeyho was making fails, its credits come back to your balance by themselves. We do refund a payment when:

• You were charged more than once for the same month or the same top-up.
• You were charged after cancelling.
• The service didn't work for you for most of a month because of a fault on our side that we couldn't fix.
• The law where you live gives you a right to a refund that can't be excluded.

Write to support@aeyho.com from your account's email with what happened. Refunds are paid through our payment partner to your original payment method, usually within 5 to 10 working days.

If something doesn't work

Email support@aeyho.com. We'll help you sort it out.